Press Releases

JAMAICA CUSTOMS AGENCY (JCA) TELEPHONE LINES ARE TEMPORARILY DOWN

July 2, 2019

JAMAICA CUSTOMS AGENCY (JCA) TELEPHONE LINES ARE TEMPORARILY DOWN

 

The Jamaica Customs Agency is advising our customers that the telephone lines at our Head Office at Myers Wharf, Newport East, Kingston are down. Our service provider is aware of the situation and is working to resolve same, as quickly as possible.

In the interim, our customers may contact us at 876-948-7849 or via email at quick.response@jca.gov.jm or public.relations@jca.gov.jm or imu@jacustoms.gov.jm or helpdesk@jca.gov.jm or visit our website www.jacustoms.gov.jm for information.

The JCA is committed to providing the best quality service to our clients and apologise for the inconvenience caused. We will provide further updates as soon as the lines become operational.

 

For Additional Information, Contact:

La Donna Manning

Director of Public Relation and Customer Services

Tel: 876-550-9600

Email: ladonna.manning@jca.gov.jm

 

Natalee Cameron

Customer Service Manager

Tel: 876-948-7849

Email: natalee.cameron@jca.gov.jm

 

 

 

Jamaica Customs to Visit the ‘Sunshine City’ of Portmore - March 27

On Wednesday, March 27, 2019, the Jamaica Customs Agency (JCA) team will disembark in the ‘Sunshine City’ of Portmore, St. Catherine for its seventh “Customs Meets the Community” Parish Engagement, to be held at the Portmore HEART/NTA Academy, in Waterford.

This is the second stop for the Customs Team in the parish of St. Catherine. The team first visited the parish (Spanish Town) in August 2017.

The “Customs Meets the Community” series are being held in order that the JCA can communicate more effectively with its customers, in keeping with its thrust to inform and educate stakeholders about Customs policies and clearance procedures, and other Customs related matters. The Portmore leg of the Engagement will focus on clearing items by courier, and provide other general information that may be relevant to participants/attendees.  

The event will be streamed live from the Portmore HEART Academy and persons are encouraged to tune in (online platforms) for the presentations. The Agency is also encouraging persons with disabilities to participate in the event by attending, as well as logging on to the Social Media Platforms of the Jamaica Information Service (JIS), which will be streaming the event. A Sign Language Interpreter will be on hand to facilitate effective dialogue with persons who are hearing impaired or deaf. The Agency recently hosted its first ‘Community Meets the Communit - The Diaspora Edition Online’ Series, which targeted the Jamaican Diaspora.

Since the introduction of its Parish Engagements, the Agency has taken a collaborative approach in educating its stakeholders, and has partnered with its border and regulatory agencies including the Plant Quarantine Unit, the Pesticides Control Authority, the Department of Cooperatives and Friendly Societies, the Agriculture Incentives Unit, the Jamaica Intellectual Property Office – JIPO, and the Post and Telecommunications Department (Parcels Post/Central Sorting Office). The Agency has also partnered with the Social Development Commission (SDC), which has assisted with mobilisation efforts.

Since May 2017, the Customs team has visited the parishes of St. Elizabeth, St. Catherine, Portland, St. Ann, Westmoreland and Clarendon, where the sessions were received with great appreciation by participants. 

 

 

 

Jamaica Customs Crosses Borders to Reach the Jamaican Diaspora – Entity to Host Online Forum

In its thrust to expand its scope and reach its stakeholders in the Diaspora more effectively, the Jamaica Customs Agency (JCA), in partnership with the Ministry of Foreign Affairs and Foreign Trade, will on Monday, March 11, 2019, host the inaugural staging of ‘Customs Meets the Community – The Diaspora Edition Online’.

This stakeholder engagement will take the form of an online town hall meeting, to be driven by a network of online users from across the Diaspora (United Kingdom, United States of America and Canada), who are being invited to join the discussion through online platforms provided by the Gleaner and Nationwide 90FM. These platforms can also be accessed at the Jamaica Customs Agency website: www.jacustoms.gov.jm.

A number of border regulatory agencies and government entities, including the National Education Trust (NET), Health for Life and Wellness Foundation, and the Department of Cooperatives and Friendly Societies (DCFS), will also be part of this online forum.

Matters to be discussed include clearing items for charity for the health and education sectors, as well as the concessions available to Jamaicans returning home permanently.

La Donna Manning, Director of Public Relations and Customer Services at the JCA, said that “while the Agency has previously undertaken live streaming of some events, this online meeting will specifically target stakeholders in the Diaspora, in an effort to provide information and clarity on Customs policies and clearance procedures, and importantly, garner their feedback.”

In May 2017, the JCA started its public education series ‘Customs Meets the Community’, an initiative which has allowed the Agency to better connect with, and reach stakeholders at the parish level, as encapsulated in the tagline ‘Reaching Our Customers Where They Are’. 

Since then, the Agency has left footprints in the parish capitals of Santa Cruz, Spanish Town, Port Antonio, Ocho Rios, Savanna-La-Mar and May Pen. The Customs team will make its next stop in the ‘Sunshine City’ of Portmore, on Wednesday, March 27, 2019.

The JCA continues to invite customers both home and abroad, to contact its Customer Service Representatives at Telephone: 876 922-5140-8; Toll Free: 888-287-8667; or by Email: public.relations@jacustoms.gov.jm, if they require clarity on any Customs related matter.

 

 

 

JAMAICA CUSTOMS SAYS FLYER IN SOCIAL MEDIA IS ERRONEOUS - CAUTIONS PUBLIC AGAINST AUCTION SCAMMERS

Saturday, December 1, 2018

The Jamaica Customs Agency (JCA) is advising customers and the general public that a flyer purporting auctions to be undertaken by the Agency that is circulating on Social Media, did not originate with the Agency and bears false and erroneous information.

In this regard, persons are urged to desist from further circulating this flyer or share its contents.

In keeping with the Customs Act, all auctions relating to motor vehicles and general merchandise, are officially advertised by the Agency by way of print media, as well as posted on the Agency's website: www.jacustoms.gov.jm.

By law, all public auctions are advertised in the newspaper, thirty (30) days prior to the date of the auction sale and all payments – cash or Managers’ Cheque must be paid directly at the Jamaica Customs Agency Cashier on the day of the auction. All cheques must also be written in the name ‘Collector of Customs’.

The JCA is further advising that at no time should persons make payments to any person or entity, outside of these accepted payment channels.

Additionally, the Agency will at no time, use an email or flyer to communicate to anyone or the public, regarding auction sales. The JCA will not sell any item or good, outside of the guidelines that are laid out in the Customs Act and its Regulations.

Any item placed on auction, such as a motor vehicle, which is not sold at that auction is put up for resale by the JCA, at a subsequent auction.

All motor vehicles are sold through a competitive bidding process and no individual Bidder is accorded special treatment.

All persons wishing to participate in an auction must register through the JCA. Registration takes place at the Queen’s Warehouse - 230 Spanish Town Road; Queen’s Warehouse - Norman Manley International Airport; and Queen’s Warehouse - Sangster International Airport (SIA); Monday – Friday between the hours of 9:00 a.m. and 3:00 p.m.  Registration of bidders closes at 3:00 p.m. on the day prior to an auction.

Applicants are required to submit the following:

  • Two (2) passport sized photographs
  • Taxpayer Registration Number (TRN) Card
  • Valid government issued ID (driver’s licence, passport or electoral ID)
  • Bidder’s registration fee of Two Thousand Dollars ($2,000.00), after which the bidder will be issued with a Bidder’s Registration Card which expires on December 31st of each year.

Kindly contact the Jamaica Customs Agency's Customer Service Team at: quick.response@jacustoms.gov.jm or public.relations@jacustooms.gov.jm, or by telephone at 876-922-5140-8 (Mondays-Fridays) if you require any further information or clarification. The team stands ready to assist.

 

 

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Phone: 876 922 5140-8 | 922 8770-3

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