Press Release

Customs Meet the Community

Jamaica Customs to Dock in St. Thomas for Next Parish Engagement – September 25, 2019

As the Jamaica Customs Agency (JCA) continues its journey to the various parishes islandwide, the Commissioner of Customs, Mrs. Velma Ricketts Walker, will lead the Customs team into the parish of St. Thomas for the Agency’s ninth (9th) parish engagement “Customs Meets the Community,” under the theme: ‘reaching our customers where they are.’

The event will get underway at the Morant Villas Hotel, in Morant Bay, on Wednesday, September 25, 2019, from 1:30p.m. – 6:30p.m. The mini-expo, which will include booth displays, will start at 1:30p.m., and the Town Hall Session will get underway at 4:00p.m., which can also be viewed online at:    

The “Customs Meets the Community” parish engagement series are being held in order that the JCA can communicate more effectively with its customers, in keeping with its thrust to inform and educate stakeholders on a myriad of Customs-related matters.

The Agency recognises that strong partnerships, augmented by our collaborative approach, with other Border Regulatory Agencies (BRAs) can have a transformational impact on compliance, as our customers become more exposed to the various policies and procedures of the Agency, and that of other BRAs.

This initiative also helps the JCA to better connect with a diverse range of Jamaicans who receive the opportunity to ask questions, state their concerns and give their feedback during the Town Hall segment of the engagement.

The Customs team has so far, visited the parishes of St. Elizabeth, St. Catherine (Spanish Town, Portmore), Portland, St. Ann, Westmoreland, Clarendon and St. Mary.

The initiative is done in collaboration with the Social Development Commission (SDC).




July 2, 2019



The Jamaica Customs Agency is advising our customers that the telephone lines at our Head Office at Myers Wharf, Newport East, Kingston are down. Our service provider is aware of the situation and is working to resolve same, as quickly as possible.

In the interim, our customers may contact us at 876-948-7849 or via email at or or or or visit our website for information.

The JCA is committed to providing the best quality service to our clients and apologise for the inconvenience caused. We will provide further updates as soon as the lines become operational.


For Additional Information, Contact:

La Donna Manning

Director of Public Relation and Customer Services

Tel: 876-550-9600



Natalee Cameron

Customer Service Manager

Tel: 876-948-7849





Jamaica Customs Heads to St. Mary – for Parish Engagement – June 27, 2019



The Jamaica Customs Agency (JCA) recognises that strong partnerships with its stakeholders, through public education, and other awareness building initiatives can have a transformational impact on compliance. It is against this background that the JCA embarked on one of its most innovative stakeholder engagements, “Customs Meets the Community” (CMC), under the theme: ‘Reaching Our Customers Where They Are.’

The “Customs Meets the Community” parish engagement series are being held in order that the Agency can communicate more effectively with its customers, in keeping with its thrust to inform and educate stakeholders about Customs policies and procedures, and other Customs-related matters.

For its eighth stop in this series, the JCA will be placing the spotlight on the parish of St. Mary, where it will be hosting a Mini-expo and a Town Hall Meeting, at the St. Mary’s Anglican Church Hall, Port Maria, on Thursday, June 27, from 1:00p.m – 6:00p.m.

The Town Hall Session, slated to begin at 3:00p.m., will be streamed online (live) by the Jamaica Information Service (JIS), thus allowing persons locally and internationally to actively participate in the session.

CMC helps the JCA to connect with a diverse range of Jamaicans including political representatives, housewives, farmers, entrepreneurs, as well as with schools, churches, charity groups, and community-based organisations, within the visited parish.

This initiative allows the JCA to more effectively inform, educate and increase the awareness of its customers with regard to Customs policies and procedures, and other Customs-related matters. This is augmented by our collaborative approach, which includes the engagement of other Border Regulatory Agencies to participate in these sessions. Importantly, the forum provides the opportunity for participants to ask questions, state their concerns and give their feedback. The initiative is done in collaboration with the Social Development Commission (SDC).









Jamaica Customs to Visit the ‘Sunshine City’ of Portmore - March 27

On Wednesday, March 27, 2019, the Jamaica Customs Agency (JCA) team will disembark in the ‘Sunshine City’ of Portmore, St. Catherine for its seventh “Customs Meets the Community” Parish Engagement, to be held at the Portmore HEART/NTA Academy, in Waterford.

This is the second stop for the Customs Team in the parish of St. Catherine. The team first visited the parish (Spanish Town) in August 2017.

The “Customs Meets the Community” series are being held in order that the JCA can communicate more effectively with its customers, in keeping with its thrust to inform and educate stakeholders about Customs policies and clearance procedures, and other Customs related matters. The Portmore leg of the Engagement will focus on clearing items by courier, and provide other general information that may be relevant to participants/attendees.  

The event will be streamed live from the Portmore HEART Academy and persons are encouraged to tune in (online platforms) for the presentations. The Agency is also encouraging persons with disabilities to participate in the event by attending, as well as logging on to the Social Media Platforms of the Jamaica Information Service (JIS), which will be streaming the event. A Sign Language Interpreter will be on hand to facilitate effective dialogue with persons who are hearing impaired or deaf. The Agency recently hosted its first ‘Community Meets the Communit - The Diaspora Edition Online’ Series, which targeted the Jamaican Diaspora.

Since the introduction of its Parish Engagements, the Agency has taken a collaborative approach in educating its stakeholders, and has partnered with its border and regulatory agencies including the Plant Quarantine Unit, the Pesticides Control Authority, the Department of Cooperatives and Friendly Societies, the Agriculture Incentives Unit, the Jamaica Intellectual Property Office – JIPO, and the Post and Telecommunications Department (Parcels Post/Central Sorting Office). The Agency has also partnered with the Social Development Commission (SDC), which has assisted with mobilisation efforts.

Since May 2017, the Customs team has visited the parishes of St. Elizabeth, St. Catherine, Portland, St. Ann, Westmoreland and Clarendon, where the sessions were received with great appreciation by participants. 




Jamaica Customs Crosses Borders to Reach the Jamaican Diaspora – Entity to Host Online Forum

In its thrust to expand its scope and reach its stakeholders in the Diaspora more effectively, the Jamaica Customs Agency (JCA), in partnership with the Ministry of Foreign Affairs and Foreign Trade, will on Monday, March 11, 2019, host the inaugural staging of ‘Customs Meets the Community – The Diaspora Edition Online’.

This stakeholder engagement will take the form of an online town hall meeting, to be driven by a network of online users from across the Diaspora (United Kingdom, United States of America and Canada), who are being invited to join the discussion through online platforms provided by the Gleaner and Nationwide 90FM. These platforms can also be accessed at the Jamaica Customs Agency website:

A number of border regulatory agencies and government entities, including the National Education Trust (NET), Health for Life and Wellness Foundation, and the Department of Cooperatives and Friendly Societies (DCFS), will also be part of this online forum.

Matters to be discussed include clearing items for charity for the health and education sectors, as well as the concessions available to Jamaicans returning home permanently.

La Donna Manning, Director of Public Relations and Customer Services at the JCA, said that “while the Agency has previously undertaken live streaming of some events, this online meeting will specifically target stakeholders in the Diaspora, in an effort to provide information and clarity on Customs policies and clearance procedures, and importantly, garner their feedback.”

In May 2017, the JCA started its public education series Customs Meets the Community’, an initiative which has allowed the Agency to better connect with, and reach stakeholders at the parish level, as encapsulated in the tagline ‘Reaching Our Customers Where They Are’

Since then, the Agency has left footprints in the parish capitals of Santa Cruz, Spanish Town, Port Antonio, Ocho Rios, Savanna-La-Mar and May Pen. The Customs team will make its next stop in the ‘Sunshine City’ of Portmore, on Wednesday, March 27, 2019.

The JCA continues to invite customers both home and abroad, to contact its Customer Service Representatives at Telephone: 876 922-5140-8; Toll Free: 888-287-8667; or by Email:, if they require clarity on any Customs related matter.





Saturday, December 1, 2018

The Jamaica Customs Agency (JCA) is advising customers and the general public that a flyer purporting auctions to be undertaken by the Agency that is circulating on Social Media, did not originate with the Agency and bears false and erroneous information.

In this regard, persons are urged to desist from further circulating this flyer or share its contents.

In keeping with the Customs Act, all auctions relating to motor vehicles and general merchandise, are officially advertised by the Agency by way of print media, as well as posted on the Agency's website:

By law, all public auctions are advertised in the newspaper, thirty (30) days prior to the date of the auction sale and all payments – cash or Managers’ Cheque must be paid directly at the Jamaica Customs Agency Cashier on the day of the auction. All cheques must also be written in the name ‘Collector of Customs’.

The JCA is further advising that at no time should persons make payments to any person or entity, outside of these accepted payment channels.

Additionally, the Agency will at no time, use an email or flyer to communicate to anyone or the public, regarding auction sales. The JCA will not sell any item or good, outside of the guidelines that are laid out in the Customs Act and its Regulations.

Any item placed on auction, such as a motor vehicle, which is not sold at that auction is put up for resale by the JCA, at a subsequent auction.

All motor vehicles are sold through a competitive bidding process and no individual Bidder is accorded special treatment.

All persons wishing to participate in an auction must register through the JCA. Registration takes place at the Queen’s Warehouse - 230 Spanish Town Road; Queen’s Warehouse - Norman Manley International Airport; and Queen’s Warehouse - Sangster International Airport (SIA); Monday – Friday between the hours of 9:00 a.m. and 3:00 p.m.  Registration of bidders closes at 3:00 p.m. on the day prior to an auction.

Applicants are required to submit the following:

  • Two (2) passport sized photographs
  • Taxpayer Registration Number (TRN) Card
  • Valid government issued ID (driver’s licence, passport or electoral ID)
  • Bidder’s registration fee of Two Thousand Dollars ($2,000.00), after which the bidder will be issued with a Bidder’s Registration Card which expires on December 31st of each year.

Kindly contact the Jamaica Customs Agency's Customer Service Team at: or, or by telephone at 876-922-5140-8 (Mondays-Fridays) if you require any further information or clarification. The team stands ready to assist.




As Jamaica’s chief border protection entity, the Jamaica Customs Agency (JCA) continues to make dents in the illicit drug trade, following the seizure of sixteen (16) packages of cocaine at the Sangster International Airport during the course of this week.

The seizure took place on Tuesday, November 6, 2018, by officers from the JCA’s Contraband Enforcement Team (CET) and from the Jamaica Constabulary Force's Narcotics Division, during a routine scanning operation of outbound cargo.

The examination revealed packages of cocaine weighing 2.18 kg concealed in eight (8) tins of Jack Mackerel with an estimated street value of JMD$3,117,400.00. Two (2) persons have been arrested in conjunction with the seizure.

The matter is currently being investigated by the Border Protection Unit of the Jamaica Customs Agency and the Jamaica Constabulary Force.

This week’s find, follows on the heels of a seizure at the Port of Kingston, on November 02, 2018, which saw the confiscation of fifteen packages of marijuana weighing 1,156.2 lbs with an estimated street value of five million dollars JMD$5,781,000.00.




Jamaica Customs Offers Clarity on the Importation of Mobile Phones

The Jamaica Customs Agency (JCA) is Jamaica’s principal border management entity, and its core mission of facilitating trade, optimising revenue collection and delivering high quality customer service, underpins the necessity for the Agency to conform to international best practices that govern Customs administrations worldwide.

As a core mandate, the Agency collects gazetted duties and taxes on behalf of the Government of Jamaica, on goods imported into the country. These gazetted duties and taxes are applied according to the First Schedule of the Customs Act (The Customs Tariff (Revision) (Amendment) Resolution, 2018), and other legislation such as the General Consumption Tax (GCT) Act and the Stamp Duty Act.

The JCA is also guided by international instruments of the World Customs Organization (WCO), as it relates to the classification of goods, such as the Harmonised Commodity Description and Coding System.

With respect to recent comments in the media, including social media, the Agency is reminding all importers that the duty structure on mobile telephones, whether purchased or gifted, is as follows:

  • Import Duty - 20%
  • General Consumption Act - 25%
  • Environmental Levy - 0.5%
  • Standard Compliance Fee - 0.3%

The above charges are calculated on the Cost, Insurance & Freight (CIF) value.  A Customs Administrative Fee (CAF) is also applicable to the clearance of goods.

Passengers, eighteen years and older, are reminded of their US$500 allowance that is given on all personal effects and household items.

The Agency continues to improve its customer service mechanisms, and implores customers to report all complaints, make queries, or give their feedback at the various online platforms available, including by email at: or; the Agency’s website at: via Live Chat and the Customer Relationship & Feedback Platform. Customers may also call the Public Relations & Customer Service Unit at 876-922-5140-8; toll free 1-888-287-8667; or 876-948-7849.  





About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

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Friday: 8:00am - 4:00pm

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