Press Release

ASYCUDA World & Java 8 Update 161 Incompatibility

The Jamaica Customs Agency (JCA) wishes to advise that JAVA Release (JAVA 8 update 161 - released January 16, 2018), is not compatible with ASYCUDA. If update is applied the application will experience login issues or the message “Network error, server not found” will be displayed.

If you updated your system with the new release (JAVA 8 update 161) kindly uninstall and reinstall JAVA 8 update 151. You can retrieve the JAVA 8 update 151 files from the following link:

If you have not effected JAVA Release (JAVA 8 update 161), when prompted to do so please select LATER from the Java Update Pop-Up that appears (See below).



The JCA will advise when the compatibility issues are resolved and the new update can be installed.

We do apologies for any inconvenience caused to you our valued customers.

For further queries or assistance please contact our helpdesk at 750-3030 or 922-5140 extensions (3127, 3126, 3133, 3198). You can also email us at



Jamaica Customs Advisory to Industry Partners & Clients

The Jamaica Customs Agency (JCA) is cognisant of the intermittent disruptions and resulting delays that our customers have been experiencing with the Automated Customs Management System. The Agency extends sincere apologies to our valued clients and business partners while we enhance our automated environment towards improved service delivery and user experience.

We wish to inform you that the JCA has undertaken activities to effect additional counter and corrective measures having identified some root cause resulting in the interruptions while we complete a comprehensive review and verification. We are actively working with our local and overseas service providers and having expended additional resources to resolve our issues.

In the coming days it is expected that maintenance works may be necessary during your normal working hours. We are asking for your anticipated understanding for such interruptions which are unavoidable as we make improvements in the various components of the system.

The Agency will be issuing further advisory regarding our progress in this matter as we continue with the improvements of the automated system. Read more...



Jamaica Customs Will Facilitate Extended Opening Hours at Seaport

The Jamaica Customs Agency (JCA) is advising its customers and stakeholders that it will be facilitating the clearance of containers at the Port of Kingston, for as long as the Kingston Freeport Terminal Limited (KFTL) remains opened for business.

This facilitation is in keeping with efforts to clear the back log of containers, which occurred as a result of recent strikes by haulage contractors and operators, who have since resumed duties at the Terminal.

The Jamaica Customs Agency is assuring its stakeholders that it is collaborating and working with the KFTL, its partners, and border agencies to effectively reduce and ultimately clear the back log of containers at the Port.





Jamaica Customs Apologises for Clearance Delays

The Jamaica Customs Agency (JCA) wishes to apologise for the delays and inconvenience experienced by our valued customers as a result of the interruptions of service from our internet service provider.

Please be advised that the JCA is working with the internet service provider to rectify the situation.

The JCA wishes to express our sincere appreciation to Kingston Wharves Limited (KWL) and other operators for extending their operation hours until 7:00 p.m. today.

The JCA sincerely regrets the negative impact this interruption caused, and is working assiduously to facilitate your clearance.






US Dept of Homeland Security hosts Regional IPR Enforcement Seminar

On July 25-27 in Montego Bay, Jamaica, the United States Department of Homeland Security in collaboration with the Intellectual Property Rights Center will host a regional training seminar on how to better enforce Intellectual Property Rights (IPR).

The goal of this training is to bring together regional partners to collaborate on identifying, disrupting, and dismantling transnational criminal organizations, which benefit financially from the illicit IPR trade.  Participants in the training will be law enforcement  professionals with direct involvement in the investigation of suspected IPR crimes, including officials from Panama, El Salvador, Honduras, Guatemala, Colombia, and the Dominican Republic.

The seminar will explore a wide range of topics including intellectual property theft, organized crime, health risks associated with counterfeit pharmaceuticals and tobacco, IPR enforcement strategies, and prosecutorial case development. Training will be led by criminal investigators from the U.S. Department of Homeland Security along with trade industry representatives. 

Speakers at the event will include the U.S. Embassy’s Chargé d’ Affaires, Eric Khant, the U.S. Immigration and Customs Enforcement’s/Homeland Security Investigations Assistant Director International Operations Ray Villanueva, the Jamaican Ministry of National Security’s  Chief Technical Director, Rohan Richards, and the Commissioner of Customs, Velma Ricketts-Walker.




Jamaica 55 Diaspora Conference

The Jamaica Customs Agency is a Proud Stakeholder in this national event!

Preparations are in high gear for the upcoming Jamaica 55 Diaspora Conference from 23-27 July 2017, the official event that precedes this year’s exciting Jamaica 55 Independence activities. Our agency will be offering fast tracked special services as a “Government At Your Service” featured Agency in the Conference’s three day Marketplace.

We are looking forward to warmly welcoming members of the Diaspora to Jamaica, for what will be an informative and invigorating conference and a diverse programme comprised of planned discussions, an exposition, church services, special hospitality and cultural events and culminating, with the Diaspora Day of Service. To support preparations and planning, kindly see attached the Jamaica 55 Conference Fact Sheet. Details shared in the document include:

  • Registration Options and Procedures
  • Official Hotels, Discounts offered and Conference Codes for Booking
  • Air Travel Discount offered and Conference Codes for Booking

Please visit the conference website at or contact the Conference Secretariat at  if you should require any further information.

Fact Sheet Link –




Jamaica Advance Cargo Information Seminar

Commissioner of Customs, Mrs. Velma Ricketts Walker, addressed the opening of the Jamaica Advance Cargo Information Seminar, involving the Jamaica Customs Agency, the International Air Transport Association (IATA) and United Nations Conference on Trade and Development (UNCTAD).

This collaboration will ensure:

  • Customs operations are modernised through the removal of a paper environment
  • Border security is enhanced through improved risk assessment
  • Full compliance with customs regulations is facilitated in advance of cargo arrival
  • Pre-assessment and less intrusive methods of inspection, increasing the throughput of cargo clearance

For Trade:

  • Airlines, freight forwarders, shippers and border agencies in over 90 countries will  ‘talk’ the same digital language
  • Consistency in Cargo Manifest Declaration from all agents and consolidators to the Agency
  • Communication across the supply chain is consistent and simplified

Regional Conference of Customs Directors General for the Americas and the Caribbean Region

CEO/Commissioner of Customs, Mrs. Velma Ricketts Walker, alongside Pedro Miguel Perez Betancourt - Director General Cuba Customs (left) and Kunio Mikuriya, Secretary General, World Customs Organisation (WCO) at the Regional Conference of Customs Directors General for the Americas and the Caribbean Region, being held in Cuba from May 15-16, 2017.


The conference is being held under the theme: "Achieving Customs Excellence through the Regional Strategic Plan"  and encompasses three main regional strategic goals:

To strengthen efficient and coordinated border management that considers both facilitation and security.

To promote the compliance of Customs regulations through the implementation of programmes aligned with international standards.

To develop the capacity of Customs Officers to ensure an efficient and quality service, assuring compliance with the institutional mission of Customs.




About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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