Press Release

Jamaica Customs Says Persons in Lock-down Should Not Attempt to Clear Goods – Customers Encouraged to Use Express Cargo Clearance Procedure

The Jamaica Customs Agency (JCA) is advising that persons who are in ‘lock-down’,  as ordered by the  Government of Jamaica, should desist from attempting to effect clearance at any port, as this will not be facilitated by the JCA, during the period of ‘lock-down’.

The JCA is also reminding the public that only the consignee (person in whose name the goods have been imported), an Agent, or any other person authorised to undertake clearance, is allowed on the port or in warehouses to effect the clearance of shipments.

In order to minimise physical contact during this time, the Agency is encouraging customers to use the Express Cargo Clearance Procedure (ECCP), for the processing and clearance of personal shipments with a value at or (Cost, Insurance & Freight - CIF) below US$5000.00.


The Express Cargo Clearance Procedure

Importers can authorise Clearing Agents (Consolidators, Freight Forwarders, Warehouse Keepers or Customs Brokers) to clear personal shipments. This includes preparing, submitting and paying for a Customs Declaration (IMS4), where so authorised by the importer.

Where authorised, some Clearing Agents can complete the entire Customs clearance formalities, including the delivery of the cargo/goods to the consignee, upon the request of the customer. 


Convenient Payment Options

In keeping with the nation’s efforts to minimise the spread of COVID-19, the Agency is reminding its customers of its online payment options, such as E-payment (via the ASYCUDA World Portal); Real Time Gross Settlement -R.T.G.S (Direct Bank Transfer); and the Advance Deposit Account (Prepayment Services). However, customers can still make ‘over-the-counter’ payments at the Cashier at the offices of the JCA. For further information on these payment options, customers may call the JCA's Revenue Accounts Unit at 876-948-5151 or email   

The JCA remains committed to facilitating trade during this crisis, and will continue to seek ways to optimise efficiency. We urge our customers to remain safe. Let us together, combat COVID-19.




Sustaining the Jamaican Economy Amidst COVID-19" - Online/Digital Forum - Wed. April 8, 2020

Jamaica and many other countries have been negatively affected by the coronavirus, COVID-19. The impact of this virus has had unprecedented and far-reaching effects globally. Subsequently, the impact of COVID-19, has caused much anxiety among businesses and the wider population, and it is therefore crucial that the public and private sector work together in mitigating its impact. 

As a border and trade facilitation entity, and a crucial link in the supply chain, the JCA is committed to ensuring that trade continues, so that the wheels of our economy continue to turn, in the midst of this crisis.  

It is in this respect, that the JCA in collaboration with several private sector entities (Courier Assoc., JCC, JMEA, SAJ, KWL, KFTL, JSCB, CBFFAJ etc.) will be hosting an Online Forum in which, as public/private sector we would seek to: 

  • Reassure the public that business/manufacturing/services continue
  • State our business continuity efforts
  • Indicate recovery plans/mechanisms post COVID-19. 
  • Provide information or give clarity, where required

We recognise the stifling effect COVID-19 can have on our economy, and as key players, we must especially at this time, remind Jamaicans that we are on the same path - that of sustaining the Jamaican economy.

Date/Time: Wednesday, April 8, 10:30 a.m. to 12 noon 

Live at:, on JNN, Gleaner Online Platforms and Nationwide 90FM





Clearance of Goods by Persons in Quarantine Will Not Be Facilitated – Jamaica Customs

In keeping with public health measures to combat the coronavirus, COVID-19, the Jamaica Customs Agency (JCA) is advising passengers, who entered Jamaica on or after March 18, and are in quarantine, to refrain from proceeding to any port to effect the clearance of goods, as this will not be facilitated until their quarantine period has ended.

The Agency is also urging other persons in quarantine, to adhere to the requisite health protocols and guidelines of the quarantine period, as together we seek to effectively combat this pandemic. 

Customers who must visit its offices are also being asked to cooperate with security personnel, with respect to using the hand sanitisers (alcohol based) provided by the organisation. Customers may also use their own sanitiser in the presence of security personnel.

The JCA takes this opportunity to encourage customers to utilise its online channels, such as Live Chat and its Customer Relationship and Feedback Platform, located on its website:, to make queries or to lodge reports. They may also email our Customer Service Representatives at and, or telephone 876-922-5140-8.

The Agency remains fully committed to serving our stakeholders and our country.




Jamaica Customs Continues Full Operations at Air and Sea Ports

Arising from queries from the media and members of the public, the Jamaica Customs Agency (JCA) is advising that it remains fully operational at the country’s air and sea ports, and assures its customers that there are no restrictions or ban on the importation of goods from countries impacted by the COVID-19 virus.


Mrs. Velma Ricketts Walker, CEO/Commissioner of Customs, stated that, “as a border protection entity, we are fully aware of our importance in facilitating trade and travel, which is crucial for the sustainability of the economy and the livelihood of our people, and likewise, we recognise our vulnerability to this virus.”


In this regard, the Commissioner has indicated that in keeping with the Government of Jamaica’s (GOJs) national response strategy in combating Covid-19, the JCA has instituted the relevant health measures and protocols, in promoting the well-being of its employees, including information sharing and providing sanitation supplies. She is also assuring stakeholders that the Agency will implement contingency measures, to ensure business continuity, if necessary.


The Agency is also imploring stakeholders and the general public, to follow the established guidelines and health protocols of the Ministry of Health and Wellness, which can serve to reduce the spread of this coronavirus. In this regard, the Agency is asking customers visiting its various locations to cooperate with security personnel, with respect to measures put in place to combat COVID-19.


The JCA takes this opportunity to encourage customers to utilise its e-Payment platform to undertake transactions, as well as its online channels (Live Chat, Customer Relationship and Feedback Platform), located on its website:, to make queries or to lodge reports, or to contact its Customer Service Representatives at and, or by telephone 876-922-5140-8.


The Agency remains committed to serving its stakeholders, while protecting its employees.





Jamaica Customs Advises of Items No Longer Requiring Licences from TBL

The Jamaica Customs Agency (JCA) is advising the public of the Amended (2019) List of Items, which have been updated in the Automated System for Customs Data (ASYCUDA), which no longer require import or export licences from the Trade Board Limited (TBL).

The JCA further reminds traders, that while these items no longer require licences, where applicable, the requisite permits or letters of approval must be obtained from the relevant authority.   

Below is the detailed list of items from which import or export licences have been removed, and their accompanying (Tariff Codes) HS Classification Codes.

The following items no longer require import licences from the TBL:


(Tariff) HS Code

Plants and parts of plants (including seeds and fruits), of a kind used primarily in perfumery, in pharmacy or for insecticidal, fungicidal or similar purposes, fresh or dried, whether or not cut, crushed or powdered.

1211.2000.00 to 1211.9090.00

Sulphuric acid for chemical analysis; Oleum

2807.0010.00, 2807.0030.00

Other games, operated by coins, banknotes, bankcards, tokens or by any other means of payment, other than automatic bowling alley equipment.


Lac; natural gums, resins, gum-resins and oleoresin (for example balsams).

1301.2000.00 to 1301.9090.00

Vegetable saps and extracts; pectic substances, pectinates and pectates; agar-agar and other mucilages and thickeners, whether or not modified, derived from vegetable products.

1302.1100.00 to 1302.3900.00



The following items no longer require export licences from the TBL:


(Tariff) HS Code

Live Animals

Chapter 01 (01.01 to 01.06)



Crocodile Eggs


Eggs (N.O.P)



05.07, 05.08, 96.01

Antique Furniture


Paintings (antique) - Paintings, drawings and pastels, executed entirely by hand, other than drawings of heading 49.06 and other than hand-painted or hand decorated manufactured articles; collages and similar decorative plaques.


Ores, slag and ash

Chapter 26

These items require an approval letter from the Ministry of Energy, Science and Technology (Commissioner of Mines) for exportation.

Petroleum Products

Tariff headings 27.09 to 27.15

These items require an approval letter from the Ministry of Energy, Science and Technology (Commissioner of Mines) for exportation.


0904.2120.00, 0904.2220.00


The JCA continues to collaborate with other Border Regulatory Agencies (BRAs) in facilitating trade, while instituting measures, to protect the country’s borders.





The Jamaica Customs Agency (JCA) is advising, that its telephone lines: 876-922-5140-8, operated from its head office in Kingston, are fully functional, following a disruption in service (Nov. 11th), which has been rectified by its Service Provider.


In addition to the switchboard numbers, stakeholders may also contact the JCA at 876-948-7849, 876-948-5151, or 876-618-0361. They may also contact  the Agency by email:,, and, as well as via its website: for customs-related information.


The JCA remains committed to providing high quality service to its clients, and once more, thank them for their understanding.  





About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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