Press Release

Clearance of Goods by Persons in Quarantine Will Not Be Facilitated – Jamaica Customs

In keeping with public health measures to combat the coronavirus, COVID-19, the Jamaica Customs Agency (JCA) is advising passengers, who entered Jamaica on or after March 18, and are in quarantine, to refrain from proceeding to any port to effect the clearance of goods, as this will not be facilitated until their quarantine period has ended.

The Agency is also urging other persons in quarantine, to adhere to the requisite health protocols and guidelines of the quarantine period, as together we seek to effectively combat this pandemic. 

Customers who must visit its offices are also being asked to cooperate with security personnel, with respect to using the hand sanitisers (alcohol based) provided by the organisation. Customers may also use their own sanitiser in the presence of security personnel.

The JCA takes this opportunity to encourage customers to utilise its online channels, such as Live Chat and its Customer Relationship and Feedback Platform, located on its website:, to make queries or to lodge reports. They may also email our Customer Service Representatives at and, or telephone 876-922-5140-8.

The Agency remains fully committed to serving our stakeholders and our country.




Jamaica Customs Continues Full Operations at Air and Sea Ports

Arising from queries from the media and members of the public, the Jamaica Customs Agency (JCA) is advising that it remains fully operational at the country’s air and sea ports, and assures its customers that there are no restrictions or ban on the importation of goods from countries impacted by the COVID-19 virus.


Mrs. Velma Ricketts Walker, CEO/Commissioner of Customs, stated that, “as a border protection entity, we are fully aware of our importance in facilitating trade and travel, which is crucial for the sustainability of the economy and the livelihood of our people, and likewise, we recognise our vulnerability to this virus.”


In this regard, the Commissioner has indicated that in keeping with the Government of Jamaica’s (GOJs) national response strategy in combating Covid-19, the JCA has instituted the relevant health measures and protocols, in promoting the well-being of its employees, including information sharing and providing sanitation supplies. She is also assuring stakeholders that the Agency will implement contingency measures, to ensure business continuity, if necessary.


The Agency is also imploring stakeholders and the general public, to follow the established guidelines and health protocols of the Ministry of Health and Wellness, which can serve to reduce the spread of this coronavirus. In this regard, the Agency is asking customers visiting its various locations to cooperate with security personnel, with respect to measures put in place to combat COVID-19.


The JCA takes this opportunity to encourage customers to utilise its e-Payment platform to undertake transactions, as well as its online channels (Live Chat, Customer Relationship and Feedback Platform), located on its website:, to make queries or to lodge reports, or to contact its Customer Service Representatives at and, or by telephone 876-922-5140-8.


The Agency remains committed to serving its stakeholders, while protecting its employees.





Jamaica Customs Advises of Items No Longer Requiring Licences from TBL

The Jamaica Customs Agency (JCA) is advising the public of the Amended (2019) List of Items, which have been updated in the Automated System for Customs Data (ASYCUDA), which no longer require import or export licences from the Trade Board Limited (TBL).

The JCA further reminds traders, that while these items no longer require licences, where applicable, the requisite permits or letters of approval must be obtained from the relevant authority.   

Below is the detailed list of items from which import or export licences have been removed, and their accompanying (Tariff Codes) HS Classification Codes.

The following items no longer require import licences from the TBL:


(Tariff) HS Code

Plants and parts of plants (including seeds and fruits), of a kind used primarily in perfumery, in pharmacy or for insecticidal, fungicidal or similar purposes, fresh or dried, whether or not cut, crushed or powdered.

1211.2000.00 to 1211.9090.00

Sulphuric acid for chemical analysis; Oleum

2807.0010.00, 2807.0030.00

Other games, operated by coins, banknotes, bankcards, tokens or by any other means of payment, other than automatic bowling alley equipment.


Lac; natural gums, resins, gum-resins and oleoresin (for example balsams).

1301.2000.00 to 1301.9090.00

Vegetable saps and extracts; pectic substances, pectinates and pectates; agar-agar and other mucilages and thickeners, whether or not modified, derived from vegetable products.

1302.1100.00 to 1302.3900.00



The following items no longer require export licences from the TBL:


(Tariff) HS Code

Live Animals

Chapter 01 (01.01 to 01.06)



Crocodile Eggs


Eggs (N.O.P)



05.07, 05.08, 96.01

Antique Furniture


Paintings (antique) - Paintings, drawings and pastels, executed entirely by hand, other than drawings of heading 49.06 and other than hand-painted or hand decorated manufactured articles; collages and similar decorative plaques.


Ores, slag and ash

Chapter 26

These items require an approval letter from the Ministry of Energy, Science and Technology (Commissioner of Mines) for exportation.

Petroleum Products

Tariff headings 27.09 to 27.15

These items require an approval letter from the Ministry of Energy, Science and Technology (Commissioner of Mines) for exportation.


0904.2120.00, 0904.2220.00


The JCA continues to collaborate with other Border Regulatory Agencies (BRAs) in facilitating trade, while instituting measures, to protect the country’s borders.





The Jamaica Customs Agency (JCA) is advising, that its telephone lines: 876-922-5140-8, operated from its head office in Kingston, are fully functional, following a disruption in service (Nov. 11th), which has been rectified by its Service Provider.


In addition to the switchboard numbers, stakeholders may also contact the JCA at 876-948-7849, 876-948-5151, or 876-618-0361. They may also contact  the Agency by email:,, and, as well as via its website: for customs-related information.


The JCA remains committed to providing high quality service to its clients, and once more, thank them for their understanding.  




Customs Meet the Community

Jamaica Customs to Dock in St. Thomas for Next Parish Engagement – September 25, 2019

As the Jamaica Customs Agency (JCA) continues its journey to the various parishes islandwide, the Commissioner of Customs, Mrs. Velma Ricketts Walker, will lead the Customs team into the parish of St. Thomas for the Agency’s ninth (9th) parish engagement “Customs Meets the Community,” under the theme: ‘reaching our customers where they are.’

The event will get underway at the Morant Villas Hotel, in Morant Bay, on Wednesday, September 25, 2019, from 1:30p.m. – 6:30p.m. The mini-expo, which will include booth displays, will start at 1:30p.m., and the Town Hall Session will get underway at 4:00p.m., which can also be viewed online at:    

The “Customs Meets the Community” parish engagement series are being held in order that the JCA can communicate more effectively with its customers, in keeping with its thrust to inform and educate stakeholders on a myriad of Customs-related matters.

The Agency recognises that strong partnerships, augmented by our collaborative approach, with other Border Regulatory Agencies (BRAs) can have a transformational impact on compliance, as our customers become more exposed to the various policies and procedures of the Agency, and that of other BRAs.

This initiative also helps the JCA to better connect with a diverse range of Jamaicans who receive the opportunity to ask questions, state their concerns and give their feedback during the Town Hall segment of the engagement.

The Customs team has so far, visited the parishes of St. Elizabeth, St. Catherine (Spanish Town, Portmore), Portland, St. Ann, Westmoreland, Clarendon and St. Mary.

The initiative is done in collaboration with the Social Development Commission (SDC).




About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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