Press Release

Customs introduces track and trace service

Source: Jamaica Observer

KINGSTON, Jamaica - The Jamaica Customs Agency (JCA) has introduced a track and trace service to facilitate transparency for traders and their representatives in handling customs declarations. 

Chief Information Officer André Williams explained that the feature will allow the trader or their representative, in this instance a customs broker, to enter details specific to the declarations and be provided with the current status for processing.

“We process a number of declarations on a daily basis and there is a need for greater visibility regarding submission and letting traders know exactly where their document is in the process, all the way through to releasing of the cargo,” he said.

Williams pointed out that the trader or the importer would also be interested in knowing the turnaround time and, in the event that there are any issues, what point in the process these arise.
The customs broker will also be able to view the remarks from the Inspection Act, when a declaration has been routed to query by customs.

“This is one of our trade facilitation-related initiatives which would improve visibility and provide the traders with real-time information,” he said.

“Track and trace is a portal where the trader or his representative will enter a minimum amount of information pertaining to a declaration. For example, the office code, the year, their internal reference code and the taxpayer registration number for the broker or the importer,” he further explained.

After this submission, Williams said that the system will respond with all of the points of intervention for which the shipment would be flagged.

He said it is also important to note that within the customs system, the other regulatory authorities are also carrying out their inspection functions, so if there is a need for another regulatory authority to have an intervention, such as documentary review or for inspection of the shipment, that will also be shown or displayed to the trader or the importer or the declarant.



Jamaica Customs - Committed to Our Stakeholders, Committed to Jamaica

The Jamaica Customs Agency (JCA) remains committed to executing its mandate of trade facilitation, equitable revenue collection and border protection, notwithstanding the challenges of Covid-19.

To this end, the Agency continues to serve its various stakeholders, thereby ensuring that the economy of Jamaica is sustained, and that supplies required to aid in the fight against Covid-19 are made available, as well as all other goods, for use in the various sectors, including manufacturing.

Adherence to Established Public Health Protocols
The JCA has implemented several measures directly aimed at preventing and containing the spread of Covid-19. These measures are in accordance with the guidelines issued by the Ministry of Health and Wellness and by extension, the World Health Organisation (WHO). The Agency is also guided by the various orders promulgated under the Disaster Risk Management Act.

When performing duties, including while visiting the premises of stakeholders, officers of the Agency adhere to the established guidelines regarding the wearing of masks, sanitisation, temperature checks, and social distancing.

Enhancing Our Operational Efficiency
In light of COVID-19, the Agency has also accelerated the automation of several business processes and has made adjustments in the way many of its procedures are conducted, with a view to protecting staff and stakeholders. The Agency will continue to observe and adhere to the recommendations of the public health professionals and work closely with all partners in implementing same.

Capturing of Medically-related Information
In the execution of their duties, officers of the Agency bear an official identification card, which indicates the name and capacity of the officer. Should any issues arise with respect to contact tracing or service delivery, stakeholders are encouraged to contact the Agency through the requisite channels. The Agency urges entities with which it work closely, to ensure that all procedures are in keeping with the established guidelines of the Health Ministry.

The JCA will continue to work amicably with our various stakeholders, as together, we seek to combat this virus. Let us keep our families, organisations and country safe.

Velma Ricketts Walker, J.P.
CEO/ Commissioner
Jamaica Customs Agency



Jamaica Customs Introduces Online Applications for Refunds – As of August 24

The Jamaica Customs Agency (JCA) is advising importers that starting Monday, August 24, 2020, that all applications for refunds must be submitted online at:  Previously, applicants were required to manually submit a letter to the Collector of Customs, detailing the circumstances for requesting the refund.

Importers are also being reminded that all applications must be made within two years after such overpayment is made, as stipulated in Section 50 of the Customs Act.

The Act states that:   

“The Commissioner shall return any money which shall have been overpaid as duties of Customs at any time within two years after such overpayment, on the proper document for such overpayment being certified by the proper officer.”

Steps for Making an Application for Refunds Online:

  1. Applicant accesses JCA website at:;
  2. Applicants reads and agree to terms and conditions;
  3. Applicant selects “Apply” once there is agreement with the Terms and Conditions;
  4. Applicant completes application form, select preview, and click ‘submit’;
  5. Application is reviewed and processed once there are no outstanding matters relating to the application;
  6. Application is submitted for payment to the account number provided;
  7. Applicant is sent an e-mail notification of payment to their account, at the e-mail address provided on the refund application form.

Reasons for a refund include, but are not limited to the following:

  • Missing or incorrect use of ANC/exemption codes
  • Duplication of duty payment
  • Cancellation of declaration
  • Duplication of invoices
  • Incorrect classification
  • Error when inputting figures relating to duty payment
  • Incorrect currency
  • Incorrect freight charges
  • Revaluation after appeal
  • Incorrect terms of delivery
  • Incorrect fuel type for vehicle
  • Refund of deposit after temporary importation
  • Drawback of duty
  • Duplication of fee payments
  • Short-landing/short-shipment after full duty payment
  • Application of special waiver

The JCA is assuring stakeholders that it will continue to implement customer-focused measures and initiatives, in order to ensure continuous improvement in its service delivery.

For information on this and other Customs-related matters, customers may email:,, or telephone: 876-922-5140-8.



Jamaica Customs Re-Opens Corporate Offices – Urges Stakeholders to Be Vigilant

The Jamaica Customs Agency (JCA) is advising its stakeholders that all its offices are now open to the public, following the closure of its Newport East and King Street offices in Kingston, on Monday, August 10, 2020, due to a confirmed case of COVID-19 with one of its employees. 

A comprehensive sanitisation exercise of the facilities has since been done.

The JCA will continue to institute and practise the public health protocols geared at preventing, and combating COVID-19, and urges its stakeholders to remain vigilant in the fight against the virus.

In this respect, the Agency is reminding all its stakeholders visiting or conducting business at its locations to wear their masks, undertake temperature checks and also hand-sanitise. 

The JCA is also encouraging its customers to utilise its online channels, such as Live Chat and its Customer Relationship and Feedback Platform, located on its website:, to make queries or to lodge reports. They may also send their questions by email to and, or telephone 876-922-5140-8.

The JCA thanks its stakeholders for their cooperation, and will continue to serve them efficiently.








The Jamaica Customs Agency (JCA) is advising all its stakeholders that due to an emerging situation, all its offices located at Newport East and King Street, Kingston, will be closed this Monday, August 10, 2020.

The JCA is assuring its customers that the entity will continue to provide all online services and that staff will continue to liaise with customers under its teleworking regime.

The entity is further advising that all other Customs offices, including locations at the air and sea ports will remain open to the public.

CEO/Commissioner of Customs, Velma Ricketts Walker said that the closure of these two Customs locations is due to a confirmed case of COVID-19 with one of its employees. 

She indicated that the offices are currently undergoing a comprehensive sanitising excercise and that the closure is a precautionary measure for both staff and customers.

The Commissioner also reiterated that the entity will continue to institute and practise the public health measures geared at preventing and combating COVID-19.

The JCA's Newport East and King Street offices will re-open for regular business on Tuesday, August 11.

Jamaica Customs, thanks its stakeholders for their understanding, and will continue to serve you efficiently and effectively.




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Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

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