Press Release

Adherence to all Requirements is Necessary for Efficient Processing and Clearance of Goods

The Jamaica Customs Agency (JCA) is aware of public comments regarding delays in the clearance of goods by couriers and shipping companies and would like to reassure the public that our processes are operating optimally at all ports. The Agency is committed to its Core Values: Customer-Focused, Accountability, Professionalism, Integrity and Transparency (CAPIT) and to achieve same, it relies on members of the importing and exporting public to adhere to its requirements and provide accurate information to aid with efficient processing of cargo. Agents who ship goods to Jamaica are reminded that they MUST follow the steps below for ultimate clearance:

Step 1: Submit cargo manifest, to include breakdown manifests, via the Port Community System (PCS) to the JCA prior to arrival of vessel.

Step 2: Determine whether a request will be made to move goods from the Port to a Public Bonded Warehouse or have goods examined on the Port.

Step 3: Ensure container is offloaded, and cargo scanned at the Warehouse.

Step 4: Create and submit the simplified IMS4 declaration and upload all supporting documents, to include invoices provided by the importer.

Step 5: Pay the applicable Customs duties and fees for each declaration.

Step 6: Arrange with the Warehouse for goods to be presented to Customs for inspection.

Step 7: Customs Officer inspects the cargo.

Step 8: Cargo is released to the Agent/importer if all requirements are met.

Current View
Click here to download the PDF file.

The Jamaica Customs Agency continues to exercise vigilance in executing its Border Protection Mandate

The Jamaica Customs Agency(JCA) wishes to assure the public that it remains committed to facilitating trade, collecting revenue on behalf of the Government and protecting Jamaica’s borders and citizens.In this respect, the Agency has increased its vigilance and process controls at the various ports of entry which may impact the turnaround time for clearances. The JCA therefore beckons the understanding of the importing public, as the entity operates in accordance with all governing laws.


As a reminder, the Agency implores all importers to provide accurate invoices regarding their shipments, to their agents for a prompt clearance process and reminds importers, couriers, shippers and customs brokers that all imports are subject to applicable customs procedures, including interventions consistent with its risk management, valuation and other processes.


The Jamaica Customs Agency is cognizant of the recent queries regarding a particular entity; however, in keeping with our tenets of integrity and confidentiality, the agency will not comment on the specifics regarding any of our clients. We reassure the public that we are driven by our Core Values, CAPIT- Customer-focused, Accountability, Professionalism, Integrity and Transparency in all our operations.





For more information:       La Donna Manning

Director, Public Relations & Customer Services



Natalee Tomlinson

Customer Service Manager

(876) 588-7307


Public Relations and Customer Service Unit

(876) 922-5140-8

Current View
Click here to download the PDF file.

The Jamaica Customs Agency Stands 'Reigniting a Nation for Greatness'.

As Jamaica celebrates 60 years as an independent nation, we have much to be proud about; we stand as a global stalwart!

As a global entity, over the years, the Jamaica Customs Agency has evolved in many dynamic ways, and we stand proudly on our accomplishments.

Without a doubt, we stand among the best Customs administrations internationally, demonstrating excellence in what we do.

In keeping with the Jamaica 60 celebrations, the JCA has developed this video, which epitomises our Core Values - CAPIT. 

We will continue to live our motto: "Country Above Self," giving our best, being our best, and doing our best while serving you, our valued customers and stakeholders. 


Jamaica to benefit from island wide Time Release Study being conducted by Jamaica Customs

Kingston, Jamaica, July 11, 2022- The Jamaica Customs Agency (JCA) has established a national working group to participate in an island-wide Time Release Study (TRS) to measure the average time taken for the clearance process of goods in Jamaica.

This disclosure was made public yesterday [July 11]. 

The working group, which includes the Port Authority of Jamaica, Airport Authority, Kingston Wharves, Kingston Freeport Terminal, and other organisations involved in the trade facilitation process, will be tasked with planning, executing, and monitoring the study.

Marlon Lowe, Deputy Commissioner (Operations), commenting on the initiative, said, “The TRS will help measure the effectiveness and efficiency of border procedures relating to imports, exports, and transit movement of goods.” Lowe added that, “The initiative is consistent with Jamaica’s accession to the International Convention on the Simplification and Harmonization of Customs procedures – Revised Kyoto Convention (KRC).

He also noted that the way Jamaica Customs do business will impact trade and commerce and said: “The study will affect the movement of people, goods, and means of transport, especially as we see an increase in trade volumes.”

Meanwhile, Earl Stewart, Director, Planning and Research at Jamaica Customs, said this study will play a significant role in further improving customs processes across the island.

“This study will allow us [Jamaica Customs] to diagnose specific customs procedures, improve compliance and enforcement, and drive additional automation processes within Customs.”

He also called for participants to ensure that their systems are rid of bureaucracy and offers greater efficiency to Jamaicans.

The TRS, which follows the World Customs Organisations (WCO) TRS Methodology, provides all major stakeholders with the opportunity to engage in an evidence-based debate about how to address the identified bottlenecks and enhance the efficacy and efficiency of border procedures. It is also a vital tool for strategic planning and the implementation of the World Trade Organisation’s Trade Facilitation Agreement.

The last TRS study was conducted in 2009.

Click here to download this article.


Contact: La Donna Manning, Director, Public Relations and Customer Service at 550-9600 or Nikel Innerarity, Senior Public Relations Officer at 553 0118



Jamaica Customs Keeps Jamaican Diaspora in Focus: Remains Committed to Assisting Returning Residents to Jamaica

The Jamaica Customs Agency (JCA) continues to keep our Jamaican Diaspora community in focus, and therefore reminds all Returning Residents that items which are exempt from taxes and Customs duties under the Second Schedule of the Customs Act must not be imported into Jamaica for sale, or for commercial exchange.

Adult nationals of Jamaica, who have resided outside of the country for no less than three (3) consecutive years and are returning to the island permanently, are termed Returning Residents and are exempt from paying duties and taxes on categories of household effects and tools/machinery/instruments/equipment, in relation to their trade.

Items to be imported, new or used, should quantify in relation to domestic or personal use and must be imported up to six (6) months before or after the Returning Resident has returned to Jamaica. This timeline may be extended upon the approval by the CEO/Commissioner of Customs.

Additionally, a Jamaican national, who wish to gain the status of a Returning Resident, should visit the JCA’s website and complete the relevant online application. Once successful, an Exemption Notice will be provided to the Returning Resident, valid for six (6) months.

The provision also exempts spouses of Returning Residents, who intend to permanently reside in Jamaica. However, if the Returning Resident and the spouse arrive in Jamaica at the same time or within three years of each other, they would receive only one exemption.

As a valued stakeholder group, Returning Residents have the commitment of the Jamaica Customs Agency to continue improving its business processes, as the agency has implemented new procedures to make the application and approval process more efficient. Returning Residents are therefore reminded to assist in making the process as smooth as possible, by providing any relevant documentation as may be required by the agency.

For more information, you may contact the JCA by telephone: toll-free at 1-888-287-8667, (876)922-5140-8, (876)922-8770-3, (876)948-7849, or by email at:,

Generated by: The Public Relations Unit, JCA





About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

Follow Us      Twitter   Twitter