Jamaica Customs - Committed to Our Stakeholders, Committed to Jamaica

The Jamaica Customs Agency (JCA) remains committed to executing its mandate of trade facilitation, equitable revenue collection and border protection, notwithstanding the challenges of Covid-19.

To this end, the Agency continues to serve its various stakeholders, thereby ensuring that the economy of Jamaica is sustained, and that supplies required to aid in the fight against Covid-19 are made available, as well as all other goods, for use in the various sectors, including manufacturing.

Adherence to Established Public Health Protocols
The JCA has implemented several measures directly aimed at preventing and containing the spread of Covid-19. These measures are in accordance with the guidelines issued by the Ministry of Health and Wellness and by extension, the World Health Organisation (WHO). The Agency is also guided by the various orders promulgated under the Disaster Risk Management Act.

When performing duties, including while visiting the premises of stakeholders, officers of the Agency adhere to the established guidelines regarding the wearing of masks, sanitisation, temperature checks, and social distancing.

Enhancing Our Operational Efficiency
In light of COVID-19, the Agency has also accelerated the automation of several business processes and has made adjustments in the way many of its procedures are conducted, with a view to protecting staff and stakeholders. The Agency will continue to observe and adhere to the recommendations of the public health professionals and work closely with all partners in implementing same.

Capturing of Medically-related Information
In the execution of their duties, officers of the Agency bear an official identification card, which indicates the name and capacity of the officer. Should any issues arise with respect to contact tracing or service delivery, stakeholders are encouraged to contact the Agency through the requisite channels. The Agency urges entities with which it work closely, to ensure that all procedures are in keeping with the established guidelines of the Health Ministry.

The JCA will continue to work amicably with our various stakeholders, as together, we seek to combat this virus. Let us keep our families, organisations and country safe.

Velma Ricketts Walker, J.P.
CEO/ Commissioner
Jamaica Customs Agency



About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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