Jamaica Customs Advisory to Industry Partners & Clients

The Jamaica Customs Agency (JCA) is cognisant of the intermittent disruptions and resulting delays that our customers have been experiencing with the Automated Customs Management System. The Agency extends sincere apologies to our valued clients and business partners while we enhance our automated environment towards improved service delivery and user experience.

We wish to inform you that the JCA has undertaken activities to effect additional counter and corrective measures having identified some root cause resulting in the interruptions while we complete a comprehensive review and verification. We are actively working with our local and overseas service providers and having expended additional resources to resolve our issues.

In the coming days it is expected that maintenance works may be necessary during your normal working hours. We are asking for your anticipated understanding for such interruptions which are unavoidable as we make improvements in the various components of the system.

The Agency will be issuing further advisory regarding our progress in this matter as we continue with the improvements of the automated system. Read more...



About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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