Disruption of ePayment Services

The JCA wishes to advise that our ePayment Services will be taken offline for urgent maintenance. Until the service has been fully restored, we request that you make use of alternative means of payment for the further processing of your declarations by the Agency.  

Please note payments can be tendered at the nearest Customs Cashier using the Point of Sale terminals in this regard.  

The option of RTGS allowing direct funds transfer may also be used with the completion and submission of the attached form. The instructions for use are as follows:

1.     Amount Transferred must be equal to the TOTAL OF ALL ENTRIES LISTED (only for Commercial Entries).

2.     Payments that are successfully submitted will be processed and the transaction records will be updated for further processing.

3.     Payments submitted after banking hours may be reflective the next day which will thereafter be processed. 

4.     After successful transfer of funds from your account, complete and E-mail the copy of the Direct Payment Advice Form to directpayment@jacustoms.gov.jm along with your confirmation receipt.

Please call our Revenue Accounts Unit for further details or verification at 948-5151 or 922-5140-8 for use of these payment options.

We are aware that there are outstanding payments that are not reconciled and we are in the process of fixing those. The JCA apologizes for any inconvenience caused and will be working assiduously to restore services for start of business day tomorrow June 19, 2019.

Please note the The Customs Management System (ASYCUDA) is not affected and is functional.





About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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