Customs House Weekly Series #21

Customs House Weekly Series #21


New Commissioner of Customs charges employees to maintain high performance standards; says JCA can be a global leader

Mrs. Velma Ricketts Walker who now sits at the helm of the Jamaica Customs Agency (JCA), as CEO/Commissioner of Customs, effective Monday, April 10, 2017, has charged employees of the Agency to undertake their job functions at the highest level, in order that the JCA can realise its full potential and become a global leader in Customs administration.


Vision for Customs

In her inaugural message to staff, Mrs. Walker stated that she will “display objectivity, fairness, transparency and professionalism,” while remaining committed to the continued reform and modernisation of the JCA, which she said can become a model national agency and a global leader, emphasising that “it can be done, [and] it will be done.”

She further stated that the current perception that Customs administration is a hindrance to trade must be eliminated and that Jamaica Customs must embrace a “culture of trade facilitation,” underpinned by effective border management and revenue optimisation, as the Agency must assume the role of adding value to the logistics and supply chain process, as it seeks to meet the needs of its clients and stakeholders, in a timely and effective manner.


Raising the Bar in Customer Service Delivery

In her message, the new Commissioner also highlighted the importance for the Agency to maintain excellent customer service delivery at all points, and for employees to be “customer-centric, efficient and professional.”  

She applauded employees for their commitment to the principles of hard work and dedication, while maintaining ethical standards and practices, even as she emphasised that “unprofessionalism, inefficiency, unethical conduct, and low productivity…will not be tolerated.” In this regard, she urged all employees to ensure that their work ethic and attitude, supports the vision and overall goals and objectives of the Agency.





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Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

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2-4 King Street, Kingston
Phone: 876 948 5151

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