Customs House Weekly

Jamaica Customs Says Imports and Exports Still Continue…As Country Combats COVID-19

The Jamaica Customs Agency (JCA) is assuring its stakeholders that the Agency remains fully operational at the country’s air and sea ports, while it continues to institute the relevant public health measures for both staff and customers, in combating the coronovirus – COVID-19.

The JCA is also imploring stakeholders to adhere to health guidelines, to include complying with sanitation measures implemented at the Agency’s locations.

The Agency recognises that as a trade facilitation and border protection entity, its operations are critical for the sustainability of the Jamaican economy, and will implement contingency measures to ensure business continuity, where required.

Where feasible, the JCA is encouraging customers to utilise its e-Payment platform to undertake transactions, as well as its online channels (Live Chat, Customer Relationship and Feedback Platform), located on its website:, to make queries or to lodge reports, or to contact its Customer Service Representatives at and, or by telephone 876-922-5140-8.

The Agency remains committed to promoting the strategies being advanced by the Ministry of Health and Wellness, and the World Health Organisation (WHO), as together - as individuals, organisations and a country, we work towards mitigating the impact of this pandemic on employees, their families, customers and the entire Jamaica.





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Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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