The Jamaica Customs Agency (JCA) wishes to advise our valued clients of resolution to the nuance surrounding inconsistent service while using the ePayment portal. The escalating reports from end users commenced on Thursday August 26th resulted in resources being immediately dedicated to identify and resolve this anomaly. Notifications were issued to the Customs Brokers Associations, Couriers, Shipping Association of Jamaica and other stakeholders alike advising of such matters.
A meeting was convened with the President of the Customs Brokers & Freight Forwarders Association of Jamaica, Ms. Marcia Bent, to update her first hand on the challenges and corrective measures taken. Based on concerns expressed, it was further agreed that offline system protocols were also to be extended as discussed and agreed. The JCA has since rectified the cause and restored normalcy of all online payment services. The Agency regrets any inconvenience caused and assures our clients of our continued commitment to quality services.