The Jamaica Customs Agency (JCA) wishes to advise that JAVA Release (JAVA 8 update 161 - released January 16, 2018), is not compatible with ASYCUDA. If update is applied the application will experience login issues or the message “Network error, server not found” will be displayed.
If you updated your system with the new release (JAVA 8 update 161) kindly uninstall and reinstall JAVA 8 update 151. You can retrieve the JAVA 8 update 151 files from the following link: https://www.itechtics.com/java-8-update-151-offline-installer/
If you have not effected JAVA Release (JAVA 8 update 161), when prompted to do so please select LATER from the Java Update Pop-Up that appears (See below).
The JCA will advise when the compatibility issues are resolved and the new update can be installed.
We do apologies for any inconvenience caused to you our valued customers.
For further queries or assistance please contact our helpdesk at 750-3030 or 922-5140 extensions (3127, 3126, 3133, 3198). You can also email us at imu@jacustoms.gov.jm.
