March 2023

Incentives and Productive Inputs Relief Programme: Paving the way for local investments

The Jamaica Customs Agency prides itself in continuous research and advancement of its processes as it fulfills its mandates of border protection, revenue collection and trade facilitation.

In 2013, with effect in 2014, the Customs Act was amended under the Omnibus Incentives Legislation (OIL) to allow productive sectors to receive concessionary benefits, such as exempted duties and charges and reduced fees, on imports through Productive Inputs Relief (PIR) for:

Jamaica Customs using technology to effectively enhance the Returning Residents’ Process

Committed to ensuring that its various stakeholders, including Returning Residents, were able to readily access the agency’s services during the Covid-19 pandemic, the Jamaica Customs Agency (JCA) introduced several new measures, including the automation of the Returning Residents process, allowing for greater efficiency in service delivery.

In 2020, the JCA embarked on automating the application process for Returning Residents and Returning Students to facilitate more ease and efficiency, allowing passengers to access their benefits before travelling.

Jamaica Customs continues to improve business relations with stakeholders: visits Walkerswood Jerk Facility

CEO/Commissioner of Customs, Velma Ricketts Walker (center), is surrounded by (from left), Barrington Souden, Orane Thompson, and Janneice Baker, JCA; Jason Garbutt, Walkerswood; Ian Garbutt, Walkerswood; Samantha Reid, JCA; Christopher Brown, JCA; and Sonia Thompson, Walkerswood.


About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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