Application for Refund

On-Line Refund Application Portal

Terms & Conditions

Access to the Jamaica Customs Agency’s On-Line Refund Application Portal is governed by the terms and conditions below, (“Terms”). Please read these Terms carefully before submitting your application and prior to accessing, using, or obtaining any information, products, or services through this Portal. We strongly recommend that you read these Terms in their entirety. Continue only if you accept these Terms. Do not proceed if you do not accept any of these Terms.

By accessing or using this Portal, I am irrevocably agreeing to be bound by these Terms.

I understand that my personal information and/or the personal information of my client/principal is being provided by me to facilitate a claim for refund of money paid. I understand and agree that this information may be shared with other Government Agencies and to achieve other purposes under the Customs Laws, unless prohibited by legislation.   

I am fully aware that I or my client/principal cannot receive a refund claim unless it is validated by the Jamaica Customs Agency and become payable under the Customs Laws of Jamaica.  This is based on the information submitted and on previous transactions with the Agency.

I understand and acknowledge that there are significant penalties for making false declarations and that I must ensure and confirm the details of any application I make are correct, and I must comply with all applicable laws of Jamaica.  I agree that additional information to support the claim in certain circumstances may be required.

I acknowledge, understand and agree that should the Jamaica Customs Agency have suspect that a fraud or attempted fraud is being perpetrated as a result of any information submitted by me or on behalf of my client/principal, the Agency reserve the right not to refund and to take further action consistent with the laws of Jamaica.

I affirm and attest that I am making this refund claim on my own behalf or that I am properly authorized to make this refund claim on behalf of my client/principal.

Access to Portal

I acknowledge that the accessibility and operation of this portal relies on technologies outside of the control of the Jamaica Customs Agency and therefore there is no guarantee of uninterrupted use or operation.

Provision of information

I confirm that any information supplied by me personally is truthful, complete and accurate and that I am solely responsible and liable for personal and financial information provided to the Jamaica Customs Agency through this On-Line Refund Application Portal.

I also confirm that I have taken all reasonable steps to verify the accuracy and truthfulness of any information supplied to me by my client/principal and along with my client/principal is responsible and liable for their accuracy and truthfulness.

In the event that I provide incorrect banking information, I may be required to pay a fee to cover bank charges incurred as a result of the error and I may also be required to submit documentation to verify my bank account information.

The Jamaica Customs Agency is expressly authorized by me to confirm any banking account details, including but not limited to:

  1. Name of Account
  2. Account Number
  3. Name and Branch Code of Account
  4. Account Type and Status

The Jamaica Customs Agency has the right to cancel this application If any false, inaccurate, or incomplete information is provided in this application. 

The Jamaica Customs Agency will not be liable for any loss or damage or injury arising from any failure to provide truthful, accurate or complete information.


I agree to pay the required fee associated with this application and understand that it will not be refunded in the event the application is not processed, cancelled or rejected for any reason.

Security & Privacy

The JAMAICA CUSTOMS AGENCY will make all reasonable attempts to secure personal and financial information provided by me to this Portal.  However there is the possibility that information submitted may be viewed / and or detected by a third party while in transit. The JAMAICA CUSTOMS AGENCY Portal has security measures in place to protect against loss, misuse and alteration of the information under the JAMAICA CUSTOMS AGENCY’s control, however the JAMAICA CUSTOMS AGENCY does not warrant or represent that its security procedures will prevent loss or improper access to my personal information.

Available technology is used where appropriate to protect information being submitted.  However, the Jamaica Customs Agency does not accept liability for security, authenticity, integrity and confidentiality of transactions made through this portal.


I agree not to use the On-Line Refund Application Portal for any illegal purposes whatsoever including but not limited to identity theft, fraudulent conversion, invasion of another’s privacy or for the transmission of material that is or maybe unlawful, harassing, libelous, abusive , threatening obscene, or that infringes the rights of others. The JAMAICA CUSTOMS AGENCY may immediately discontinue the On-Line Refund Application Portal to me if it believes I am acting in any such way.


The JAMAICA CUSTOMS AGENCY makes no warranty that the service to me will be uninterrupted, timely, secure or error-free, that any errors in technology will be corrected or that the quality of the service obtained by me will meet my expectations. The JAMAICA CUSTOMS AGENCY expressly disclaims any warranties of any kind whether express or implied, including the warranties of merchantability and fitness for a particular purpose with respect to product or service available from this portal.  I agree that I assume the risk for use of the on-line refund application portal on the Jamaica Customs Agency’s website. The JAMAICA CUSTOMS AGENCY shall not be liable for any special, direct, incidental, or consequential damages (even if the JAMAICA CUSTOMS AGENCY has been advised of such damage).

Modification and Variation

The Jamaica Customs Agency reserves the right to change or modify or discontinue any feature, characteristic, service or information that forms part of this Portal at any time without notice and without liability.  The Jamaica Customs Agency may vary these Terms at any time and consequently update these pages at any time.  Hence, I understand that must visit these pages from time to time and read the current Terms as they are binding.


I agree to indemnify and hold the JAMAICA CUSTOMS AGENCY, its officers, agents and employees harmless from any claim or demand, made by any third party due to and arising out of the use of the On-Line Refund Application Portal, violation of any of the terms hereto, violation of the rights of another or violation of any applicable law by me .

Continue only if you accept these Terms.  Do not proceed if you do not accept any of these Terms.


About us

Mission Statement
To facilitate trade, protect our borders, optimise revenue collection, through collaborative border management and delivery of high quality customer services and to develop and maintain a team of motivated professional and competent staff.


Jamaica Customs Agency

Customs House
Myers Wharf,
Newport East, Kingston 15
Phone: 876 922 5140-8 | 922 8770-3

Corporate Office
2-4 King Street, Kingston
Phone: 876 948 5151

Opening Hours
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

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